Refunds & cancellations

The Morshed package is a three-month mentorship program priced at EGP 2,000, paid upfront. Enrollment is activated after payment is confirmed and the student and mentor details are reviewed.

After enrollment is activated, a change of mind, stopping use of the platform, or missing a session does not by itself create an automatic refund. Once any legally applicable withdrawal period has passed, fees are not refunded solely because the student asks to cancel.

This rule remains subject to any mandatory consumer rights under Egyptian law. Nothing on this page limits those rights.

Because enrollment is arranged remotely, withdrawal rights under Egypt’s Consumer Protection Law No. 181 of 2018 may apply. Article 40 addresses withdrawal from distance contracts and refers to the contract date when setting the refund period for services. Article 41 lists cases where that right lapses, including when the service has been fully used before the period ends.

We review each request based on its circumstances and the applicable law. Paying upfront or beginning scheduling does not automatically waive a legal right.

The package includes one individual session each week. The session length is agreed between the student and mentor and is no longer than one hour. A student’s absence alone does not create a refund. Contact your mentor as early as possible to ask about rescheduling; changes depend on both parties agreeing and availability.

If Morshed or the mentor cannot provide an agreed session or part of the service, we will try to arrange a replacement time or another suitable solution. If that is not possible, we will handle the undelivered portion under the law and the enrollment terms; this may include a refund where applicable.

If you were charged more than once, or payment was confirmed but your enrollment was not activated, contact us through the same channel used to confirm payment or enrollment. Include your name, registered email, and payment reference or receipt. Never send your full card number or password.

If a duplicate charge is confirmed or we cannot activate the service after confirming payment, we will correct the transaction or refund the amount due, as applicable. Approved refunds are sent through the original payment method, or another method agreed by both parties, subject to legal timelines and the payment provider’s process.